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Try Bevi
Direct Tech Incident Form
This is the form for direct technicians to submit field issues.
Bevi Email
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Screenshot of Service Panel Advanced Screen
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Machine Issue
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Bevi damaged in transportation
Bevi machine is offline
Building water has been cut off
Building water has other issue
Building water has pressure issues
Carbonation pump is not working
Chiller has broken thermostat
Chiller ice bank is frozen
Chiller/Carbonator is leaking water
CO2 regulator is not working
CO2 regulator not set properly
CO2 regulator valve is closed
CO2 tank is empty
Component is improperly installed
Component is missing from Bevi
Control board is not working
Dashboard error or glitch
Dispense app error or glitch
Drip tray is overflowing
Electrical leads incorrect/reversed
Filter assembly is broken
Filter assembly needs new cartridge
Firmware error or glitch
Fitting or valve is leaking
Flavor BIB Connector leaking
Flavor BIB has other issue
Flavor BIB is empty
Flavor BIB is expired
Flavor concentrate is leaking
Flavor pump is not working
Internet connection issues (Ethernet)
Internet connection issues (OptConnect)
Internet connection issues (Wifi)
Leak detector is triggered
LED Ring is broken/damaged
Nozzle Alignment Issue
Other Diagnosis
Recirculation line is leaking
Service Panel error or glitch
Solenoid is broken/damaged
Solenoid is installed backwards
Still/Sparkling/Ambient lines switched
Tablet display is not working
Tubing has kinked or burst
Tubing has come out of fitting/valve
Unknown Diagnosis
Water Block is leaking
Water Block is triggered
Water regulator is broken
Other
Component Affected
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Backflow Preventer
Carbonator – Carbonator Pump
Carbonator – Carbonation Tank
Carbonator – Chiller Thermostat
Carbonator – Ice Bank
Carbonator – Recirculation Lines
Carbonator – Sparkling Water Regulator
Carbonator – Other
Chassis – Door
Chassis – Drip Tray
Chassis – Lock
Chassis – Main Chassis
Chassis – Other
CO2 Tank System – CO2 Connector
CO2 Tank System – CO2 Lines
CO2 Tank System – CO2 Tank
CO2 Tank System – Weight Sensor
CO2 Tank System – Other
Dashboard
Expansion Tank- Inlet/Outlet
Expansion Tank – Water Tank
Expansion Tank – Other
Filter – Filter Cartridge (3M)
Filter – Filter Head (3M)
Filter – Filter Cartridge (Pentek)
Filter – Filter Housing (Pentek)
Filter – Other
Flavor – Electrolyte BIB
Flavor – Electrolyte Lines
Flavor – Flavor BIB
Flavor – Flavor Lines
Flavor – Electrolytes (V2 specific)
Flavor – Peristaltic Pump
Flavor – Quick Disconnect Connector
Flavor – Twist Connector
Flavor Module – Nozzle
Flavor Module – Solenoid
Flavor – Other
Heater – Heating Coil
Heater – Inlet/Outlet
Heater – Water Tank
Heater – Other
Leak Detector
Leak Sensor Arrays – Firmware
Leak Sensor Arrays – Hardware
Nozzle – Aerator
Nozzle – Flavor Barbs
Nozzle – Flavor Ring
Nozzle – LED Ring
Nozzle – LED Strip
Nozzle – Other
Nozzle – Solenoid
Tablet – Control Board
Tablet – USB Cable
Tablet – Software
Tablet – Other Hardware
Water Lines – Fittings
Water Lines – Solenoid
Water Lines – Tubing
Water Lines – Valves
Waterblock
Photos or Videos of Issue
Other Notes
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